Edelweiss Cabin

To protect you and protect our home, we do ask that you sign an e-sign rental agreement off of AirBnB as well as agreeing to the house rules below (Which are also on the AirBnB house rules) Our cabin is located in a nice and quiet family neighborhood therefore, we do limit renters to people who are 25+ years old. (families with children under 25 ARE allowed as well) Potential renters may be asked to verify their age by providing a copy of their driver’s license or another form of official identification in person, at check-in. QUIET HOURS: Big Bear Lake is really cracking down on noise. Please abide by these rules so the city does not fine you: -The official quiet hours for Big Bear Lake are 10 pm to 7 am. Please be sure there is no noise outside after 10 pm. - No sounds can leave the property line at any time day or night. This includes speakers, music, instruments, dogs barking. As of January 12, 2021 the city of Big Bear Lake has limited hot tub use from 7am to 10pm. If a noise complaint comes in and you are using the spa after 10pm Code Enforcement can fine you. Loud talking and music are not allowed at any time as per City of Big Bear Lake Code- If anyone can hear talking or music over the property line- you will be fined by the city at least $500. If the Code Enforcement Department is called on you due to disruptions, use of the hot tub after hours, loudness, music, too many people, too many cars, or ANY OTHER City of Big Bear Lake Code violations, you will be responsible for the fine issued to you as well as the fine issued to the owners (which could be at least $1000), you also may be asked to leave and no refund of remaining nights will be issued. Check in time is 4pm. Check-Out Time: From March to November is Check out is 11am From December thru February Check out is 10am Consider booking the day prior to your stay or after your stay if you wish for an early check-in or late check-out, as we are unable to accommodate these. If you stay past check-out without permission, the cleaners will charge me and, therefore, I must charge you $100. If you stay 30 min past check out, you will be charged for the entire next night stay as well (without being able to stay). If you check in early there is a very good chance the house may have not been cleaned or inspected properly. And if the cleaners see a car in the driveway they will drive away. So if you try to check in early without permission- you forfeit the right to a clean house and any compensation. SPA: Use of spa is at your own risk. You MUST follow these rules. We assume no responsibility for accidents, injury or any medical treatment you claim is caused by spa. You must keep the spa cover closed when not using it. CHECK SPA IMMEDIATELY UPON ARRIVAL- Spa could take at least 6 hours to heat up. We do try to keep it warm for you before arrival but can’t guarantee. No refunds for spas that take longer to warm up. Clean all snow and ice off spa cover before opening or you will be responsible for breakage You must take a bath or shower before using spa Please take bath or shower after using spa Don’t enter a hot tub when you have diarrhea. Don’t swallow hot tub water or even get it into your mouth. Shower or bathe with soap before and after using the hot tub. Do not put anything in hot tub including bubble bath Pets are not allowed in hot tub If hot tub smells, looks cloudy or green DO NOT use. Call us. Don’t let children less than 5 years of age use hot tubs. Don’t drink alcohol before entering the hot tub or during hot tub use. If pregnant, consult a physician before hot tub use, particularly in the first trimester Spa use as per order of Big Bear Lake as of January 12, 2021 is from 7am to 10pm Maintenance: Maintenance/third-party vendors for issues including for any hot tub, barbecue, TV or internet are usually unavailable after 7:00pm In the case of more urgent issues we will attempt to find someone after hours. (Hot water, heat, plumbing emergency) Home Condition: Vacation Rental Properties are subject to heavy traffic and abuse compared to average private homes. At Rustic Retreats we do everything possible to provide a clean and comfortable space for your vacation. But we cannot promise that any rental property will be in perfect condition. We have full house cleaning and spa cleaning between every guest booking. Tree trimming and yard work, carpet cleaning, and cosmetic repairs are commonly scheduled during the off season. If you notice any cleaning issue, or safety concern please contact us immediately via text and we will make every effort to accommodate you and address your concern, within reason. It is also important that you text us about any damages you find at the home upon your arrival. If you fail to do so you may be responsible for the cost of the damage. All amenities listed to the best of our knowledge. We do regular inspections but cannot guarantee the property will look exactly the same as the photos. If you have any specific concerns or must-haves, please discuss prior to booking. We do our best to make sure everything is in working order. Sometimes things are out of our control. Older items may have been replaced since the last photos. Big Bear is a beautiful year-round destination, but the climate is harsh, and the mountain conditions are very hard on homes. The Internet will go down, especially after storms. Barbecue grills may not be spotless. Refrigerators will take some time to get your items cold. We provide kitchen basics for cooking, serving and eating, But if you are planning on cooking a special dish, consider bringing your own equipment PETS: Your pets are permitted in rental units only with prior approval. Pet owners are responsible for cleaning up any / all pet refuse and hair in and around cabin. All pets must be up-to-date on rabies vaccinations and all other vaccinations. Heartworm prevention is highly recommended. All pets are to be treate...