Walk to Snow Summit Ski. Enclosed Dog Yard.

The city of Big Bear Lake requires a rental agreement/ Good Neighbor Policy to be signed and ID uploaded to finalize your stay. After booking, You will receive an email from Rustic Retreats of Big Bear with a link for easy e-signature and ID upload. Check-in time is 4pm Check-Out Time: From March to November Check out is 11 am. From December thru February Check out is 10am Consider booking the day prior to your stay or after your stay if you wish for an early check-in or late check-out, as we are unable to accommodate these. If you stay past check-out without permission, the cleaners will charge me and, therefore, I must charge you $100. If you stay 30 min past check out, you will be charged for the entire next night stay as well (without being able to stay). If you check in early there is a very good chance the house may have not been cleaned or inspected properly. And if the cleaners see a car in the driveway they will drive away. So if you try to check in early without permission- you forfeit the right to a clean house and any compensation. Maintenance: Maintenance/third-party vendors for issues including barbecue, TV or internet are usually unavailable after 7:00pm In the case of more urgent issues we will attempt to find someone after hours. (Hot water, heat, plumbing emergency) Home Condition: Vacation Rental Properties are subject to heavy traffic and abuse compared to average private homes. At Rustic Retreats we do everything possible to provide a clean and comfortable space for your vacation. But we cannot promise that any rental property will be in perfect condition. We have full house cleaning and spa cleaning between every guest booking. Tree trimming and yard work, carpet cleaning, and cosmetic repairs are commonly scheduled during the off season. If you notice any cleaning issue, or safety concern please contact us immediately via text and we will make every effort to accommodate you and address your concern, within reason. It is also important that you text us about any damages you find at the home upon your arrival. If you fail to do so you may be responsible for the cost of the damage. All amenities listed to the best of our knowledge. We do regular inspections but cannot guarantee the property will look exactly the same as the photos. If you have any specific concerns or must-haves, please discuss prior to booking. We do our best to make sure everything is in working order. Sometimes things are out of our control. Older items may have been replaced since the last photos. Big Bear is a beautiful year-round destination, but the climate is harsh, and the mountain conditions are very hard on homes. The Internet will go down, especially after storms. Barbecue grills may not be spotless. Refrigerators will take some time to get your items cold. We provide kitchen basics for cooking, serving and eating, But if you are planning on cooking a special dish, consider bringing your own equipment PETS: Your pets are permitted in rental units only with prior approval. Pet owners are responsible for cleaning up any / all pet refuse and hair in and around cabin. All pets must be up-to-date on rabies vaccinations and all other vaccinations. Heartworm prevention is highly recommended. All pets are to be treated with Advantage or similar topical flea and tick repellent Fleas and ticks are very rampant in this area and can cause harmful / fatal illness to humans and pets. All items above are the sole responsibility of the pet owner. The cabin owners assume no responsibility for illness or injury that humans or pets may incur while on the premises. Pets may NOT be left outside alone at any time. There are many wild animals indigenous to the Big Bear area such as coyotes and bears. Therefore, we are adamant that you never leave a pet unattended outside. We also insist that you ALWAYS walk your dog on a leash. This is important for the protection of your pet. It is recommended that you be very vigilant when walking your dog. Coyotes are active both day and night in Big Bear and are very common. Coyotes often travel in packs and, although they rarely attack a dog on leash, it has happened. The best prevention is to stay vigilant, keep your dog nearby on a leash, and be aware of your surroundings. We are not responsible for any injuries to any of your pets caused by wild animals nor are we responsible for any pet allergies you may experience due to pets previously staying in home. As set forth above, please be aware that there are many other wild animals in Big Bear such as raccoons, lizards, and ground squirrels. Please be respectful of them and do your best to ensure your pet does not attack local wildlife. Two dogs maximum. AT CHECK-IN: This property is professionally cleaned on the morning of your stay. All linens are washed, beds are made, dishes put away, and the bathroom, kitchen, & spa are sanitized, etc. Upon check-in, please look around to make sure everything is to your satisfaction. If there is an issue, please report it to me within the first 2 hours of your check-in time with pictures so you are not responsible for anything such as broken items. Again, please let us know within 2 hours of check-in- after that you are responsible for any damages or cleaning issues. While we try to clean the outside decks - leaves, dust pollen, snow accumulation, ice do accumulate quickly. It is the mountains! When snow melts you may find animal feces- dog, coyote, bear. We apologize for this but it’s almost impossible for us to find all of it during a melt. NO SMOKING POLICY: This is a NON-SMOKING unit. There is no smoking allowed anywhere in or near the cabin. This includes: cigarettes, cigars, pipes, weed, medical marijuana and even vaping. If our cleaners smell any of them in the house you will lose your entire deposit. Sorry we cannot even allow smoking outside of the cabin due to smoke leaking in as well as butts left around the yard from previous renters. If you must smoke- please...